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These purchasing terms apply to orders placed through selnavaa.com together with the displayed Shipping Policy, Return & Refund Policy, Payment & Security information, and applicable product details.
1. Operator
selnavaa™ is owned and operated by Tianjin Jinjiaozi Trading Co., Ltd. Our full business details are published below.
2. Product Selection
Review dimensions, quantities, variants, materials, intended applications, included components, and care or heat limitations before purchase. Minor display or finish variation does not excuse material misdescription or supplying the wrong item.
3. Price and Payment
The storefront and checkout display the applicable currency, prices, shipping charges, and relevant taxes or other charges. Review the final total. You must be authorized to use your selected payment method. Genuine errors are handled as permitted by law, with appropriate communication and payment resolution.
4. Order Acceptance
An order submission is an offer to purchase. Automated acknowledgements or payment authorizations do not alone mean fulfillment is complete. We may review payment, stock, addresses, suspected fraud, or genuine errors. If an order cannot be fulfilled, we communicate and handle captured payments appropriately.
5. Processing and Delivery
Standard processing is 2–4 business days after payment confirmation, up to 5 during peak periods. Estimated U.S. transit is 10–15 business days after dispatch. Business days exclude weekends and applicable public holidays. Shipping charges appear at checkout. Estimates are not guaranteed arrival dates; legally required delay notices and cancellation or refund rights remain applicable.
6. Delivery Problems
Report substantially delayed or missing parcels to service@selnavaa.com with order and tracking details. A Delivered scan alone does not automatically settle a legitimate dispute. We review the circumstances and arrange an appropriate resolution rather than disclaim all responsibility after carrier handover.
7. Returns and Refunds
Request eligible preference returns within 30 calendar days after confirmed delivery. Customers generally pay preference-return postage; approved returns have no restocking fee. Verified damaged, defective, incorrect, or materially misdescribed items attributable to us receive an appropriate remedy without additional costs caused by our error. Approved returned merchandise is refunded to the original method within 5–10 business days after receipt and inspection.
8. Cancellation
Contact support as soon as possible. A successful cancellation before fulfillment has no cancellation fee. Preparation or dispatch may prevent operational cancellation, without removing any separate mandatory rights.
9. Safe Use
Follow the product’s stated intended use, water-holding suitability, cleaning guidance, and any indoor or outdoor limitations. Keep fragile vessels stable and away from edges, children, and pets. Do not use cracked or broken items, expose products to heat, or use them for food unless expressly suitable. This guidance does not excuse defective or misdescribed goods.
10. Intellectual Property and Conduct
Original branding, text, graphics, and other materials may be protected by applicable rights. Unauthorized commercial copying, fraud, malicious code, unlawful use, and interference with store security are prohibited to the extent permitted by law.
11. Consumer Rights and Responsibility
Nothing here excludes non-waivable consumer rights or remedies. Responsibility is determined under applicable law and the circumstances of the transaction. No universal product warranty duration is created by these terms.
12. Updates and Contact
Effective date: October 15, 2026. Updates apply prospectively as permitted by law and do not retrospectively remove rights attached to an existing purchase. Contact service@selnavaa.com with questions or order disputes.