Prepared with care.
On its way to you.
This policy covers processing, transit estimates, checkout shipping charges, fulfillment origin, tracking, and delivery concerns for selnavaa™ orders.
1. Processing Before Shipment
Orders are typically processed within 2–4 business days after payment confirmation. Peak periods may require up to 5 business days. Business days exclude weekends and applicable public holidays. Any product-specific production period, if applicable, must be disclosed before purchase separately from this standard processing estimate.
2. U.S. Transit Estimate
Standard U.S. transit is generally 10–15 business days after dispatch for addresses supported by checkout. Allow for both processing and transit. These estimates are not guaranteed arrival dates; routes, weather, customs where applicable, holidays, and destination conditions can affect timing.
3. Charges and Destinations
Checkout shows available shipping methods and charges based on the order and destination before payment. A remote address, PO box, military address, expedited method, or non-U.S. destination is available only if offered or confirmed. Other countries may have different delivery estimates. Review any applicable import charges and whether they are included before purchase.
4. Fulfillment Origin
Orders may be fulfilled from our own or designated partner facilities according to stock and destination, including domestic or international fulfillment where applicable. We do not promise local U.S. shipment. Contact service@selnavaa.com for order-specific origin information. Our registered address is not automatically a warehouse or return destination.
5. Tracking
After dispatch, tracking details are sent to the checkout email when available. Check spam folders. A label may be created before the first carrier scan, and updates can pause between transport networks. Contact us if tracking remains unclear for an extended period.
6. Address Corrections
Check the recipient name, street, unit, city, state, ZIP code, and contact details before payment. Report an error immediately. We will attempt a correction, but changes may not be possible once fulfillment or carrier processing begins.
7. Delays or Lost Parcels
For a substantial delay, prolonged absence of tracking updates, or suspected loss, email service@selnavaa.com with the order and tracking references. We will review the circumstances with the relevant parties and arrange an appropriate resolution. If shipment cannot occur within the promised period, we will provide delay information and applicable cancellation or refund options, obtaining delay consent where required.
8. Delivered but Missing
Check the delivery area, household members, reception, and any carrier delivery evidence. If the parcel remains missing, contact us. A Delivered scan alone does not automatically prevent review or determine the outcome of a legitimate delivery concern.
9. Separate Parcels or Damaged Contents
Items may arrive in separate shipments with different tracking references without an additional charge solely for splitting an order. If a vase or other fragile item arrives damaged, do not use it or handle sharp fragments. Report the order reference and photos of the item, packaging, and label where safe. Retain packaging during review where practical. Prompt reporting helps us investigate and does not shorten mandatory rights.
10. Returns to Sender and Cancellations
If a parcel returns to sender, contact us so we can establish the cause and next steps. Any proposed reshipping charge caused by an incorrect customer-supplied address will be explained before proceeding. A successful cancellation before fulfillment has no cancellation fee; after dispatch, the applicable return process may be needed.