A few questions.
A clearer arrangement.
Answers about floral products and vases, ordering, shipping, cancellations, and after-sales support at selnavaa.com.
1. What does selnavaa™ sell?
We specialize in floral products and vases. Check each listing for the material, dimensions, quantity, selected option, intended use, and included components. Styling props or flowers are included only when expressly listed.
2. Can every vase hold water or go outside?
No. Water-holding suitability, outdoor use, cleaning methods, and any other performance ratings depend on the individual product. Follow its description and instructions. A decorative finish or vase shape alone does not establish that it is watertight or suitable for outdoor use.
3. Which payment methods can I use?
The methods available for your order appear at checkout. Review the currency, shipping charges, taxes where applicable, and final total before authorizing payment.
4. How long is processing?
Processing is typically 2–4 business days after payment confirmation and may take up to 5 business days during peak periods. Processing takes place before carrier transit. Business days exclude weekends and applicable public holidays.
5. How long is U.S. shipping?
Estimated U.S. transit is generally 10–15 business days after dispatch. This is separate from processing and is not a guaranteed arrival date. Other destinations, if offered at checkout, may have different estimates.
6. What does shipping cost?
Available shipping methods and charges are shown at checkout for the order and destination. No universal free-shipping threshold is promised by this page.
7. Will I receive tracking?
When tracking is available, shipment details are sent after dispatch to the checkout email. A carrier may take additional time to record its first scan.
8. Can I change or cancel an order?
Email service@selnavaa.com as soon as possible. We will try to assist before fulfillment. A successful pre-fulfillment cancellation has no cancellation fee; changes or cancellation may no longer be possible after preparation or dispatch progresses.
9. What is the return window?
Request an eligible preference return within 30 calendar days after confirmed delivery. The item should be unused and in original condition, with supplied components and packaging where reasonably available. Handle fragile items carefully. Mandatory remedies for faulty or incorrectly supplied goods remain separate.
10. Who pays return shipping?
Customers generally pay return postage for preference returns. For a verified damaged, defective, incorrect, or materially misdescribed item attributable to us, we provide an appropriate remedy without additional costs caused by our error. Approved returns have no restocking fee.
11. When are refunds issued?
For approved returned merchandise, we initiate the refund to the original payment method within 5–10 business days after receipt and inspection. A bank or payment provider may need additional time to post it.
12. Where do I send a return or report a missing parcel?
Contact service@selnavaa.com before sending a return; support provides the authorized destination. For a missing or substantially delayed parcel, send your order and tracking references. A Delivered scan alone does not automatically close a legitimate delivery dispute.
13. What if a vase arrives broken?
Keep people away from sharp fragments and do not use the damaged item. Photograph the product, packaging, and shipping label where safe, then email service@selnavaa.com with your order number. Do not handle broken pieces or mail them back without instructions. A verified issue attributable to us receives an appropriate remedy without additional costs caused by our error.